Privacy Policy
Your privacy and data security are our highest priority as you plan your sacred journey.
1. Introduction
Welcome to Umrah HuB. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website, use our marketplace, or book travel packages through our platform.
By accessing or using Umrah HuB, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
To provide you with seamless booking services and personalized travel recommendations, we collect the following types of information:
A. Personal Identification Information
- Full Name, Gender, and Date of Birth.
- Contact Details (Email address, Phone number, WhatsApp number).
- Passport Details and National ID numbers (required for Visa processing).
- Residential Address.
B. Booking & Travel Information
- Travel preferences, dates, and departure cities.
- Information about family members or group members traveling with you.
- Special requests (e.g., wheelchair assistance, dietary requirements).
C. Technical & Usage Data
- IP address, browser type, and device information.
- Information about how you interact with our website (pages visited, time spent, links clicked).
- Cookies and tracking technologies.
3. How We Use Your Information
We use the data we collect strictly for the following purposes:
- To Provide Services: To process your bookings, facilitate E-Visa applications, and communicate with our verified travel operators to finalize your itinerary.
- Customer Support: To respond to your inquiries, provide assistance via WhatsApp or email, and send important updates regarding your trip.
- Platform Improvement: To analyze user behavior, improve our website functionality, and enhance the overall user experience.
- Marketing (With Consent): To send you promotional offers, seasonal discounts (e.g., Ramadan packages), and newsletters. You can opt-out at any time.
- Legal Compliance: To comply with local laws, regulations, and Ministry of Hajj & Umrah requirements.
4. Sharing Your Information
Umrah HuB acts as an aggregator and marketplace. To facilitate your travel, we must share specific details with trusted third parties:
- Verified Travel Operators: We share your booking details and passport information with the specific travel agency you select to process your visa, flights, and hotels.
- Service Providers: IT support, payment gateways, and communication platforms (like WhatsApp API) that assist in operating our business securely.
- Government Authorities: When required by law or necessary for visa processing, we may share data with the Saudi Ministry of Hajj & Umrah or relevant immigration authorities.
We do not sell, rent, or trade your personal information to unverified third parties for independent marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. All sensitive information (like passport scans) is transmitted via secure, encrypted channels (SSL) and stored on protected servers.
6. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your data (subject to legal retention requirements).
- The right to opt-out of marketing communications at any time.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page frequently. Any significant changes will be communicated via email or a prominent notice on our website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our privacy team:
Email: info@umrahhub.in
Phone: +91 8105518250
Address: Hoodi Main Road, Whitefield, Bangalore 560048, India
Privacy Policy
Your privacy and data security are our highest priority as you plan your sacred journey.
1. Introduction
Welcome to Umrah HuB. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website, use our marketplace, or book travel packages through our platform.
By accessing or using Umrah HuB, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
To provide you with seamless booking services and personalized travel recommendations, we collect the following types of information:
A. Personal Identification Information
- Full Name, Gender, and Date of Birth.
- Contact Details (Email address, Phone number, WhatsApp number).
- Passport Details and National ID numbers (required for Visa processing).
- Residential Address.
B. Booking & Travel Information
- Travel preferences, dates, and departure cities.
- Information about family members or group members traveling with you.
- Special requests (e.g., wheelchair assistance, dietary requirements).
C. Technical & Usage Data
- IP address, browser type, and device information.
- Information about how you interact with our website (pages visited, time spent, links clicked).
- Cookies and tracking technologies.
3. How We Use Your Information
We use the data we collect strictly for the following purposes:
- To Provide Services: To process your bookings, facilitate E-Visa applications, and communicate with our verified travel operators to finalize your itinerary.
- Customer Support: To respond to your inquiries, provide assistance via WhatsApp or email, and send important updates regarding your trip.
- Platform Improvement: To analyze user behavior, improve our website functionality, and enhance the overall user experience.
- Marketing (With Consent): To send you promotional offers, seasonal discounts (e.g., Ramadan packages), and newsletters. You can opt-out at any time.
- Legal Compliance: To comply with local laws, regulations, and Ministry of Hajj & Umrah requirements.
4. Sharing Your Information
Umrah HuB acts as an aggregator and marketplace. To facilitate your travel, we must share specific details with trusted third parties:
- Verified Travel Operators: We share your booking details and passport information with the specific travel agency you select to process your visa, flights, and hotels.
- Service Providers: IT support, payment gateways, and communication platforms (like WhatsApp API) that assist in operating our business securely.
- Government Authorities: When required by law or necessary for visa processing, we may share data with the Saudi Ministry of Hajj & Umrah or relevant immigration authorities.
We do not sell, rent, or trade your personal information to unverified third parties for independent marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. All sensitive information (like passport scans) is transmitted via secure, encrypted channels (SSL) and stored on protected servers.
6. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your data (subject to legal retention requirements).
- The right to opt-out of marketing communications at any time.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page frequently. Any significant changes will be communicated via email or a prominent notice on our website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our privacy team:
Email: info@umrahhub.in
Phone: +91 8105518250
Address: Hoodi Main Road, Whitefield, Bangalore 560048, India